About Simply Sinful:
Simply Sinful is a small, family owned online store providing quality sex toys based in Wisconsin, USA. We are dedicated to providing you with a safe and secure shopping environment, including discreet shipping and professional customer support!
How We Use Your Information: Any information collected from you is used purely for the business transaction. Your email address/phone number is only used in the event we need to contact you about your order. It is never sold or given to a third party. We do not have access to your financial information, or other sensitive information such as login or passwords. Your transaction is handled through our payment processor, and we do not have access to, or store, any of that information on our servers.
Discreet Shipping:
We take your privacy seriously, and we do whatever it takes to preserve yours. We pack your order in nondescript envelopes and boxes, just like your everyday mail or packages. The only identifying marks are your mailing address and ours. The name “Simply Sinful” does not appear anywhere on the outside of your package.
Domestic Shipping Information:
In most cases orders are processed to be shipped on the same day if the order is placed before 2:45pm (Central). Standard Shipping
Delivered in the eastern United States in 5-8 business days.
Delivered in the western United States, Alaska, Hawaii, or US Territories in 10-14 business days. These orders are delivered by the United States Postal Service. Standard shipping can be used for any destination including PO/APO/FPO addresses.
International Shipping:
Please note, international customers must have equipment that is NTSC compatible. Returns cannot be accepted based on incompatibilities.
We are NOT responsible for the packages impounded by national Customs Authorities. The customer (you) might be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance are your (the buyer) responsibility; control over these charges cannot be predicted what they might be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
International delivery is NOT guaranteed. If a package is lost (stolen), damaged, or vandalized, a replacement package WILL NOT be sent at no cost to you or refund your money. In order for products to be replaced for a shipment not delivered for the reasons listed above, a non-delivery must be confirmed by the post office and a damaged package must be returned to us. If a package is returned due to incorrect shipping address provided by a customer, it will incur a 15% re-stocking fee or additional shipping costs for the second delivery, whichever is preferred by the customer.
Return Policy:
We will accept returns for damaged or defective items within 30 days of purchase providing the following conditions are met.
- Item is damaged or defective.
- Return postage paid by buyer.
- We will not accept opened or used products for refund, unless damaged or defective due to shipping or a manufacture issue.
- Accepted returns will be refunded minus shipping charges.
- email support@simplysinful.net
Help and FAQ’s
Here you can find answers to some of the more commonly asked questions, as well as a few tutorial videos showing how to best use our site for the best online shopping experience!
Q: How can I contact you?
A: There are a number of ways to reach us. You can call our toll free number at 1-888-271-4556. Please note that as a small, family owned business, we are not always able to answer your call. Please leave a voice message and someone will return your call. Alternatively, you can also send a text message to our toll free number as well! You can reach us from anywhere on our site by clicking the message bubble floating on the right side of your screen.
You can also email us at the following:
For Sales/Wholesale inquiries/Advertising: sales@simplysinful.net
For support: support@simplysinful.net
Q: I received a gift card from your store, how do I apply it to my purchase?
A: Applying a gift card code to your purchase is simple! Watch the following video for a step by step instruction
Email: support@simplysinful.net